New Job Opening at XYZ

Banking

City

High Point

Job Title

Web Developer

Posted Date

21/07/2023

Closing Date

31/07/2023

Company Name

XYZ Pvt. Ltd

Salary

Best in Industry

Job Type

Full Time

Experience

B.Tech with at least 3 years exp in Java

As Elementor’s Technical Customer Experience Specialist, you will be part of our advanced technical response team. You will receive comprehensive technical training in Elementor’s technology and products. You will be involved in the daily triage (review, analysis, and resolution) of complex technical issues encountered and reported by our customers via tickets and emails using cutting-edge tools.

The Technical Customer Experience Specialist role is an advanced-level technical position with many opportunities to grow professionally and master the use of leading industry methodologies and tools while helping to build and innovate the web of tomorrow.

Qualifications

Knowledge and strong proficiency in Elementor and Elementor Pro (minimum three websites, live or self-hosted)
An advanced understanding of WordPress fundamentals (post types, permalinks, template hierarchy, WordPress interaction with SQL Database, etc.)
Extensive experience and understanding of HTML, CSS, and JavaScript
Knowledge of PHP and other coding languages
Experience with web development and inspection tools and HTTP status codes
Experience with web servers and infrastructure, hosting, cloud, and SaaS
Experience with hosting and domains (FTP, cPanel, or Plesk)
Ability to analyze and solve complex technical problems

Responsibilities

Master Elementor’s technology and the different services we offer our customers
Learn the inner workings of our tools to become part of our select team of technical support experts
Triage new customer requests and drive the best course of action for their resolution
Communicate with Elementor’s customers, and liaise their service requests to other teams as needed
Proactively engage with customers and facilitate their use of our products
Utilize different communication tools to enhance customer experience and maintain the high availability of our support functions
Collaborate with other team members and departments to generate greater knowledge and contribute to an enhanced customer experience
Develop your customer service skills and expand your professional expertise

Application Instructions

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About Us

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